Welcome to GWELL Shop.

This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000 and the rules made thereunder. This document is published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2011 and governs the access and use of https://gwellshop.com/ (hereinafter referred to as the “Platform”).

GWELL Shop is an online retail platform of Guruvayoorappan Agencies, selling wellness and Ayurvedic products sourced from licensed third-party manufacturers. We do not manufacture Ayurvedic products and do not provide any medical, clinical, or therapeutic services and does not offer medical advice. We do not hold an AYUSH manufacturing or clinical license.

By accessing or using the Platform, you agree to the terms of this Privacy Policy and consent to the collection, use, storage, and disclosure of information as described herein.

1. Collection of Personal Information

We may collect personal information provided by you during your use of the Platform, including but not limited to:

• Name
• Phone number
• Email address
• Shipping and billing address
• Order details and purchase history
• Payment-related information (processed securely via authorized payment gateways only)
• IP address, browser type, and device information
• Any information voluntarily shared through reviews, feedback, or customer support interactions

This information is collected solely to facilitate transactions, improve services, and enhance user experience.

2. Use of Information

Your information may be used for the following purposes:

• Processing and fulfilling orders
• Managing payments and refunds
• Providing customer support
• Communicating order updates and service-related notifications
• Improving website functionality and user experience
• Complying with applicable legal and regulatory requirements

Promotional communications are sent only where permitted and can be opted out at any time.

3. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to enhance user experience, analyze traffic, and improve performance. You may choose to disable cookies through your browser settings; however, certain features of the Platform may not function optimally.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Information may be shared only in the following circumstances:

• With logistics and delivery partners for order fulfillment
• With payment gateway providers for secure transaction processing
• With service providers supporting website operations
• When required by law, regulation, or legal process

Any third-party access is limited strictly to the purpose for which it is shared.

5. Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, or misuse. While we strive to protect user data, no system is completely secure, and users acknowledge the inherent risks of online data transmission.

6. Third-Party Links

The Platform may contain links to third-party websites. GWELL Shop is not responsible for the privacy practices or content of such external sites.

7. Choice and Opt-Out

Users may opt out of receiving non-essential communications by following the unsubscribe instructions provided in such communications or by contacting us directly.

8. Children’s Privacy

The Platform is intended for use by individuals aged 18 years and above. We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.

9. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required under applicable laws.

10. User Rights

Users have the right to:

• Request access to their personal data
• Request correction or deletion of personal data
• Withdraw consent where applicable

Requests may be submitted using the contact details provided below.

11. Changes to This Privacy Policy

GWELL Shop reserves the right to modify this Privacy Policy at any time. Updates will be effective upon posting on the Platform. Continued use of the Platform constitutes acceptance of the revised Policy.

12. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

Legal Entity: Guruvayoorappan Agencies
📍 Address:TC 27/1944, TC 27/1944-1, TC 27/1944-2, BAIJUS, Chirakulam Road, Rishimangalam Ward, Vanchiyoor Village, Thiruvananthapuram, Kerala, 695001
📞 Phone: 7510608586 | 9895324721
📧 Email: guruvayoorappantvm@gmail.com