Cancellation & Refund Policy
 

At Gwell Shop, your satisfaction is our priority. Please review our policy regarding order cancellations, returns, and refunds.

1. Order Cancellation

• You may cancel your order within 12 hours of placing it by contacting us at [your support email].
• Orders that have already been processed or shipped cannot be canceled.

2. Return & Exchange Policy

• We accept returns within 7 days of delivery for unused, unopened items in their original packaging.
• Due to hygiene and safety reasons, opened or used wellness products cannot be returned unless they arrived damaged or defective.
• To request a return, please contact us at [your support email] with your order number and reason for return.

3. Damaged or Defective Products

• If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos and your order number.
• We will replace the item or issue a full refund at no extra cost.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 5–10 business days.

5. Non-Returnable Items

Please note the following items cannot be returned or refunded:

• Opened or used wellness products
• Clearance or final sale items

• Gift cards

  Contact Us

• For trusted pharmaceutical distribution and wellness solutions, reach out to us:
• 📍 Address:
  TC 82/2112-2114, Chirakkulam Road, Thiruvananthapuram – 01, Kerala
• 📞 Phone:
  +91 75106 08586 | 0471 299 4721
• 📧 Email:
  guruvayoorappantvm@gmail.com