Last Updated: 01/01/2026

Welcome to GWELL Shop, an online retail platform operated by Guruvayoorappan Agencies. By accessing or using our website, services, or placing an order through the Platform, you agree to be bound by the following Terms & Conditions. Please read them carefully before using the Platform.

1. About Us

GWELL Shop is an online retail platform of Guruvayoorappan Agencies, selling wellness and Ayurvedic products sourced from licensed third-party manufacturers. We do not manufacture Ayurvedic products and do not provide any medical, clinical, or therapeutic services and does not offer medical advice. We do not hold an AYUSH manufacturing or clinical license.

• Legal Entity: Guruvayoorappan Agencies
• GSTIN: 32DPIPS7605D1ZX
• FSSAI License No: 213211330011659

GWELL Shop operates strictly as an online retail/reseller platform. We do not manufacture products and do not provide medical, clinical, or therapeutic services.

2. Acceptance of Terms

By accessing, browsing, or making a purchase on GWELL Shop, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you should discontinue using the Platform.

3. Eligibility

• Users must be 18 years or older to place orders on the Platform.
• By using the Platform, you confirm that the information provided by you is accurate, complete, and up to date.

4. Products Offered

• GWELL Shop offers wellness, personal care, lifestyle, and related consumer products sourced from licensed third-party manufacturers and suppliers.
• Product images are for representation purposes only; actual packaging may vary.
• Product availability is subject to stock and applicable regulations.
• Certain products may not be available for delivery in specific locations due to legal or logistical restrictions.

5. Orders & Payments

• All orders are subject to acceptance and availability.
• GWELL Shop reserves the right to cancel or refuse any order at its discretion, including in cases of pricing errors or suspected misuse.
• Prices are displayed with applicable taxes where specified.
• Payments must be completed through the approved payment methods available on the Platform.

6. Shipping & Delivery

• Delivery timelines are estimates and may vary based on location, availability, and external factors.
• GWELL Shop is not responsible for delays caused by circumstances beyond its control, including natural events, transport disruptions, or logistical issues.

7. Returns & Refunds

Returns or replacements are accepted only under the following conditions:

• Damaged products
• Incorrect items delivered

Requests must be raised within 48 Hours of delivery.
Certain products, including personal hygiene and consumable items, may not be eligible for return due to safety and regulatory reasons.

8. Use of Platform Content

• All information provided on the Platform is for general product information purposes only.
• GWELL Shop does not provide medical advice, diagnosis, or treatment.
• Product descriptions are based on information provided by manufacturers.
• Users are advised to read labels, instructions, and manufacturer details carefully before use.

9. Intellectual Property

All content on the Platform, including text, images, logos, graphics, and design elements, is the property of Guruvayoorappan Agencies or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, GWELL Shop and Guruvayoorappan Agencies shall not be liable for:

• Any indirect, incidental, or consequential damages
• Improper or unintended use of products purchased
• Errors or omissions in product descriptions

Use of products is at the user’s sole discretion and risk.

11. Privacy

Personal information collected through the Platform is handled in accordance with our Privacy Policy. By using the Platform, you consent to such collection and use.

12. Modifications to Terms

GWELL Shop reserves the right to revise these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon posting on the Platform.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Thiruvananthapuram, Kerala.

14. Contact Information

For any questions or support, please contact:

Guruvayoorappan Agencies
📍 Address:TC 27/1944, TC 27/1944-1, TC 27/1944-2, BAIJUS, Chirakulam Road, Rishimangalam Ward, Vanchiyoor Village, Thiruvananthapuram, Kerala, 695001
📞 Phone: 7510608586 | 9895324721
📧 Email: guruvayoorappantvm@gmail.com